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Use cases
Integration
ShipStation

Connect ShipStation and Lui ships from the chat.

Rates compared, the label bought, the order marked shipped, the tracking number back in the warehouse system and on to the customer. Lui does the ShipStation part of a shipment when you ask, and answers what shipped when you ask that.

Connect my ShipStationSee the steps

Google or an email address. $20 of usage free, no card.

Use cases
What Lui does in ShipStation

Shipments, labels and tracking.

Get rates and buy the label

Lui compares the carriers for a shipment, shows you the rates, and buys the label you pick. The PDF comes back in the chat.

Void and reprint

A wrong label voided, a new one bought, in one message.

Mark shipped and track

The order marked shipped in ShipStation with the tracking number, and tracking read back when a customer asks where it is.

Answer what shipped

Shipments by day, carrier and customer, in a sentence or a sheet, beside the orders in your warehouse system. Read how it works →

Flag what is stuck

Orders without a label by the time you set, every morning, only when there are any. Read how it works →

How to connect

The same steps sit on your Settings page.

Create your account, open Settings, and the ShipStation card walks you through them one screen at a time, with a Help me button beside it. Lui can also talk you through them in the chat.

  1. Sign in as the Account Owner. Open Settings (gear) → Account → API Settings. Needs a Standard or Accelerate plan or higher.

  2. Pick the API Version, click Generate API Key, set the expiry, Generate. The key is shown once: copy it now and note the expiry date.

  3. Paste it here. V1 gives an API Key and an API Secret; V2 gives one key. Either works.

A customer

How Senderoo uses it

Senderoo

3PL warehouse, Wichita Falls, Texas

A 3PL running on CartonCloud and Shopify. Lui fixes the orders the store-to-warehouse integration rejects, sets up new SKUs, answers stock questions and runs a weekly check the team wrote themselves.

  • 4 hours by hand10 minutes39 orders rejected overnight for missing SKUs, fixed with one message
  • A week, two peopleA day, one personinventory planning across 100 SKUs and four systems, now one question
  • A check somebody had to rememberFriday 7am, automaticthe week's new Shopify SKUs checked against the warehouse; the team set it up themselves
“I'm in LogisticsUI as often as I'm in our WMS.”
Senderoo
“I asked it to set up a weekly alert. Every Friday at 7am it checks Shopify for new SKUs, cross-references the WMS, and emails me the activity. Oh my goodness, I don't even have to remember to do that.”
Senderoo
FAQ

Questions about connecting ShipStation

What does it need from ShipStation?

An API key from Settings in ShipStation. V1 gives a key and a secret, V2 gives one key; either works, and V2 is the fuller one. ShipStation offers the API on its Standard and Accelerate plans and up.

Does Lui buy labels on its own?

Only when you ask. Buying a label costs money with your carrier, so Lui shows the rates and waits for your pick; a scheduled job can buy labels only if you set it up to.

What does Lui store?

The credentials you gave it, encrypted, and a working copy of what the system reports so questions come back fast. Nothing is used to train a model and nothing is shown to another customer.

How do I disconnect it?

From Settings, with one click on the card, or by asking Lui in the chat. The stored keys or tokens are deleted when you do.

Also:ReportingFor CartonCloudShopifyAll integrations

Get started

Connect ShipStation and give Lui one job.

Create your account, follow the steps on Settings, and ask for the first thing you would hand to a new hire.

Connect my ShipStation

Google or an email address. $20 of usage free, no card.